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QUALITY ASSURANCE

         Quality Assurance (QA) monitors the progress made by individual workers and collective programs and services to provide and maintain the highest standards of care, compliance, and continuity for the residents of Ward 8. In otherwords, QA provides training to staff, monitor programs, and ensure overall accountability to our families, funders, and stake holders.

 Training 

QA identifies service delivery protocols and provide training to track efforts used towards client engagement, retention, and progress towards desired outcomes. 

 Monitoring
QA monitors and reviews data on individual participants; participants being serviced at a specific support center; and all participants serviced across the Far Southeast Collaborative network. ​Data is collected at the individual and participant level to assess whether the program is meeting process standards and implementing the program as intended.​

 Accountability 

QA maintains practice standards by evaluating worker’s performance through use of quality controls such as internal audits, monitoring reports and tracking workers percentages of meeting service delivery goals.  

 

OUR COMMUNITY IMPACT 

          $880,000
     
  In direct cash       assistance via our        Thrive Program



 

 9,047
     
Residents vaccinated via our COVID ambassador intiative



 

889

Residents vaccinated via #dontmissyourshots



 

          $150,000
     
Community grant dollars distributed throughout Ward 8



 

   2,500
     

Students supported via our Back 2 School Drive 

 

250
     
Laptops distributed to Ward 8 youth & their families 



 

          180,000
     
Doors knocked to bring COVID-19 vaccine awareness 



 

    1,000
     
Units of Naloxone distributed in Ward 4,5,7, & 8